Yahoo Beats Google in Customer Report

For the first time, search engine Yahoo Inc. beat rival Google Inc. on the University of Michigan's annual American Customer Satisfaction Index report, which was released Tuesday.

According to the report, Yahoo received a customer satisfaction score of 79 out of 100 on the report's scale. Google meanwhile, came in with 78 points in its second consecutive yearly decline.

ForeSee Results, which sponsors the survey, said IAC/InterActiveCorp's Ask.com had the largest increase in customer satisfaction over last year with a score of 75. Time Warner Inc.'s AOL.com, on the other hand, declined the most with a 9 percent drop to 67 points.

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- Posted: 2007-08-14 10:39:44

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