Toyota Quality Panel Promises Change

In a bid to rebuild a reputation damaged by a string of recalls, Toyota Motor promised Tuesday to listen more carefully to customer complaints and speed up its response to potential defects as it called its first meeting of executives charged with overseeing safety.

The high-level gathering was part of a colossal effort by the Japanese manufacturer — the world’s biggest automaker — to reinvent itself after a crisis that has shaken its business to the core.

Toyota has recalled more than 8 million vehicles around the world since October to repair gas pedals that could jam or get caught in floor mats and to fix software glitches in its high-tech braking systems.

Read Full Article from New York Times

- Posted: 2010-03-30 09:13:04

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